Category: Customer Service

“Every company’s greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf Customer Service as a modus operandi is aimed at building and maintaining solidarity and bonding with its customers. Customers must experience a feeling of satisfaction and happiness from the service rendered in order to provide repeat business. Such…

The dictionary definition: Innovation is about finding a better way of doing something. An innovation is something original, new, and important in whatever field that breaks in to a market or society. Being able to find easier and more effective ways to do business is certainly wise. Service Innovation must be conjoined and affiliated with…

Make a customer, not a sale. ~ Katherine Barchetti As the number of market players grow and the spread of technology and information widens, companies are having a tough time remaining successful. The ones that are successful owe their success to repeat business from existing customers. Customers and repeat business has a direct co-relation to…

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker It has been established beyond doubt that Customer Service is an indispensable portion of any business that strives to be successful. However, is there a cogent method of…

“Our customer base grows by the happy customers that go out of our doors.”- Lee Densmore The best way to describe the secret of a successful business, don’t you think? As humans, everyone strives to be happy, albeit the reasons for happiness differ. So also every company that wants to remain in business wants happy…

“When you depersonalize abrasive behaviour and see it as a call for help you become a catalyst for the best kind of change.” – Marilyn Suttle All angry customers are dissatisfied customers, but a customer who is dissatisfied is not necessarily angry! It is important to know the difference between pleasing a customer who is…

Really why should you care? You are already providing acceptable standards of customer service and your customers seem happy with you, so why even bother about anything else. Much less taking on and understanding the importance of empathy in customer service. You are running a business and are in business because of customers and so…

When a company’s shifts its focus from the promoted product or service to the customer, the company would have Customer Service Orientation. It simply means, putting the customer at the helm of every strategy, process and transaction. Customer Service Orientation is the sure shot formula for success in the current highly volatile market scenario. A…

It is common knowledge and evident that customers will not settle for anything but the best when it narrows down to Customer Service. The set of’ must have’ skills for Customer Service staff is now common knowledge for the more aware customers. Without the requisite skills you are certain to find your business heading south…

The most powerful tool in a call center is a call center script because this can make or break your call center agent’s performance. In addition, it could also save cost, enhance consistency in your support and increase the customer satisfaction scores. The telecom user FAQ allows for a more natural way of conversing with…