Category: Customer Service

“If you have one dollar to invest in knowledge management, put one cent into information management and 99 cents into human interaction.” – Larry Prusak We may consider knowledge as a refined product of the human intellect, an infinite intangible that remains fundamental to the search for a higher quality of existence. Indigenous knowledge systems…

“The business of business isn’t just about creating profit for shareholders – It’s also about improving the state of the world and driving stakeholder value.” – Marc Benioff The concept of the modern project represents an interesting construct; broadly, it implies a collective of members/stakeholders using mechanisms that work together to achieve defined outcomes. The…

“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.”  – Stephen Covey Managers have a load of responsibilities that include planning, organizing, directing, controlling, mentoring, managing resources and people, among other roles. Managers may use flowcharts to become more efficient – enhance their ability…

“In learning you will teach, and in teaching you will learn.” – Phil Collins Ideas that underlie modern education (and graded learning initiatives) represent a culmination of the finest thoughts that emanate from the minds of educators and teaching professionals. While this continues to hold true, education remains an expansive, policy-driven global project – one…

“Innovation needs to be part of your culture. Consumers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer. Digital advertising and marketing is all about selecting and applying the most suitable strategy and tactics, and the right metrics to measure the results. With competition becoming tougher…

“Most things are good, and they are the strongest things. But there are evil things too, and you are not doing a child a favor by trying to shield him from reality. The best thing to teach a child is that good can triumph over evil.” – Walt Disney The animal kingdom presents marvelous instances…

“The smartest side to take in a bidding war is the losing side.” – Warren Buffet ‘Necessity is the mother of invention’, states an old adage. In modern times, necessity can manifest in a number of different situations and contexts, including scenarios wherein the best provider of products or services emerges through a competitive bidding…

“Innovation is taking two things that exist and putting them together in a new way.” – Tom Freston Innovation – when viewed as a force of uplift – represents an outcome of applying thought, expertise, knowledge, and experience to the many domains of human endeavor. Innovation may arise from systematic research, or from instances of…

“Transparency may be the most disruptive and far-reaching innovation to come out of social media.” – Paul Gillin In a certain sense, we may consider the modern age as the heyday of digitally-enabled social media. This platform of contemporary communication represents an incremental step forward from the ages of smoke signals, billboards, and television and…

“Effectiveness comes from those qualitative things that give you the ability to network, communicate, and lead people toward an outcome they can’t see.” – Lynn Good The rhythms of mammalian evolution and development etch an interesting, multi-phase narrative in the biological history of animal life. Mammals remain a dominant species on the planet earth, and…