Category: Customer Service

“Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.” – Tony Hsieh The human mind is a remarkable entity – a product of linear evolution that displays every primary characteristic of a versatile machine.…

“We will only secure a prosperous, peaceful and livable planet if we harness economic growth and development to social solidarity across and between generations.” ― Oscar Auliq-Ice Modern economies have evolved into a very large, diversified intangible – one that has established a core presence in the collective lives of modern nation states. An analysis…

“Quality control starts and ends with training.” – Kaoru Ishikawa Quality represents a very modern sensibility – an idea that found early expression inside production processes that emerged during the first Industrial Revolution in England. Many streams of thought and lines of exploration/analyses have since coalesced to bolster the concepts that animate systems of modern…

“As computational technology and artificial intelligence matures, more people will be able to have better access to justice.” – Monica Bay, Fellow, Stanford Law School CodeX Jurisprudence – or legal theory – “is the theoretical study of law. Scholars of jurisprudence seek to explain the nature of law in its most general form and provide…

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” – Anne M. Mulcahy Barter systems have existed in human civilization for many thousands of years. These imply an exchange…

“The visual nature of value stream maps enables consensus-building conversations across the organization, from the front lines to senior leaders.”― Karen Martin The idea of tuition presents an interesting construct built on an expansive concept – one that has endured the proverbial test of time, and continues to hold sway in the present day. A…

“Continuous improvement is not about the things you do well — that’s work. Continuous improvement is about removing the things that get in the way of your work. The headaches, the things that slow you down, that’s what continuous improvement is all about.” – Bruce Hamilton Locomotion – when viewed as an integral set of…

“Motivation comes from working on things we care about. It also comes from working with people we care about.” ― Sheryl Sandberg Human beings evolved as a social species – a race of mortals that thrives in the collective, operates as sets of individuals, and retains close affinity with kin groups. This theme continues in…

“I truly believe that onboarding is an art. Each new employee brings with them a potential to achieve and succeed. To lose the energy of a new hire through poor onboarding is an opportunity lost.” – Sara Wetzel, Director of Human Resources at engage:BDR The modern organization thrives on talent – a superb intangible that…

“Today’s leading real-world retailer, Wal-Mart, uses software to power its logistics and distribution capabilities, which it has used to crush its competition.” – Mark Andreesen, co-founder of Netscape and entrepreneur Modern logistics has evolved into a complex business domain – one dominated by technology, costs, value chains, decisions, regulations, and various modes of distribution. In…