Category: Customer Service

“Best practices are useful reference points, but they must come with a warning label: The more you rely on external intelligence, the less you will value an internal idea. And this is the age of the idea” ― Gyan Nagpal, Talent Economics Flowcharts or flowchart diagrams serve to answer questions/problems, and a deftly created diagram will answer…

“Feedback is a gift. Ideas are the currency of our next success. Let people see you value both feedback and ideas.” – Jim Trinka and Les Wallace Information, ideation, innovation – when designed/implemented inside feedback mechanisms or directional loops – serve as vehicles for uplift and improvement. We could view such actions as the systematic…

“The secret of success is to do the common things uncommonly well” – John D. Rockefeller Strategic planning whether conducted yearly, mid-year, or even quarterly must be done in an orderly fashion. It is an important process for any company to set goals and objectives, prioritize projects, finalize timelines and budgets, and put in place milestones…

“If you think good design is expensive, you should look at the cost of bad design.”- Dr. Ralf Speth, Chief Executive Officer, Jaguar Land Rover Flowcharts find utility in several realms and fields, and in the realm of User Experience it is definitely a great addition to the arsenal available in the UX space. Flowcharts…

“At its heart, engineering is about using science to find creative, practical solutions. It is a noble profession.” – Queen Elizabeth II Acts of creation – and processes of incremental development – are essentially complex, multi-layered, extended expressions of human impulse focused on generation and enterprise. Visionaries, evangelists, builders, architects, developers, designers, and engineers operate…

“Breaking down silos can spark innovation in unexpected ways.” ― Gillian Tett The modern organization is a complex phenomenon – a construct that centers on ideas, an evolving template that gained expression from human thought processes – and a complicated, structured, legal entity that strives to perform dynamically in tune with impulses emanating in its…

“Remote management is not radically different from managing people on-site. The biggest difference is a shift in management style from “eyeball management” (assuming workers are being productive because you physically see them at their desks working) to managing by results.” — Phil Montero Human talent – that encompasses ingenuity, experience, knowledge, intuition, wisdom, and expertise…

“There’s also the “pre-mortem” – in which the team is told to assume a course of action has failed and to explain why—which makes team members feel safe to express doubts they may have about the leader’s plan. But the super-teams did not start with leaders and norms, which created other challenges.” ― Philip Tetlock…

“Programming allows you to think about thinking, and while debugging you learn learning.” – Nicholas Negroponte Digital technologies, systems, and frameworks – and their manifold articulations and applications – abound in contemporary landscapes. The domains of modern communications, education, trade and commerce, international relations, manufacturing, technology, science, design and engineering, and architecture represent avid users…

“We have to look at loan forgiveness to incentivize young people to pursue degrees in areas where we know we need help.” – Elizabeth Esty The commercial world and (a variety of) essentially material resources find multiple points of convergence that define key aspects of the contemporary economic, financial, industrial, and technological universe. These convergences…