Category: Customer Service

“Forget past mistakes. Forget failures. Forget everything except what you’re going to do now and do it.” – William Durant Expansion, underpinned by strategy – in terms of scope, market footprint, profitability, and revenue numbers – is the key mantra that powers the animal spirits of modern entrepreneurs. In line with this, every operator of…

“If you quit on the process, you are quitting on the result.” ― Idowu Koyenikan Sequences of process – or ordered methods of activity that yield layers of planned outcomes – also known as workflows in modern parlance – represent interesting expressions of ingenuity that underlie organized human enterprise. These creations of the intellect have…

“Quality is the best business plan.” – John Lasseter The purely abstract retains a nuanced – and outsized – significance in the world of the material and the physical. For instance, the quality of a physical/virtual product represents an abstract element, a subjective assessment, perhaps – and yet quality impacts the commercial performance of a…

“The most important property of a program is whether it accomplishes the intention of its user.” – C.A.R. Hoare Diagrams and illustrations – in various forms, motifs, and expressions – share millennia-long association with the human species. We may conjecture the earliest diagrams (or crude sketches) appeared when humans scratched by hand freeform images on…

“Email has an ability many channels don’t: creating valuable, personal touches — at scale.” – David Newman Electronic mail – also known as email – bears potential to create ceaseless opportunities for modern businesses. This form of contemporary communication finds deep resonance with marketing professionals, business managers, corporate strategists, and operators of startups owing to…

“When it comes to eLearning, content means everything. If eLearning content is not masterfully designed, all the rest will just go down the drain.” – Christopher Pappas Evolution and progression – in terms of technique, system, process, practice, and implementation – emerge as key motifs when we survey the domain of learning and education. Different…

“Everybody should learn to program a computer, because it teaches you how to think.” – Steve Jobs Early education presents interesting opportunities that can improve the quality of life of citizens, instil confidence and ability in young minds, drive the creation of employment opportunities in job markets, and ultimately – sustain the pace of growth…

“There are two goals when presenting data: convey your story and establish credibility.” – Edward Tufte The human mind interacts remarkably – and instantaneously – with visual representations that emerge in different fields of view. Such representations may include static imagery, pictures, photographs, paintings, graphics, diagrams, and illustrations. The variety of such representations has expanded…

“As more and more artificial intelligence is entering into the world, more and more emotional intelligence must enter into leadership.” – Amit Ray Artificial Intelligence (AI) has become an integral part of our daily lives, powering systems that range from virtual assistants to complex decision-making algorithms. However, understanding the intricacies of AI can be challenging…

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” – Benjamin Franklin Sets of ideas/constructs/concepts gain relevance and find applications in the real world when thinkers and strategists compress these into functional paradigms. In this context, modern thinkers and planners have developed the concept of business process management flowcharts…