Category: Customer Service

“If you don’t ask the right questions, you don’t get the right answers. A question asked the right way often point to its own answer. Asking questions is the ABC of diagnosis.” – Edward Hodnett Observers view the architecture of castles, monuments, and palaces as definitive expressions of human imagination/achievement, a demonstration of design genius…

“It is necessary to go through all the daily tasks and bring perfection to them.” – Frederick Lenz The regular and the mundane comprise a large segment of activity in the daily lives of average human beings. Individuals may perform such activity as part of routines and sub-routines undertaken at home, in the workplace, in…

“It’s not a matter of being reactive or responsive. It is not a matter of being fearful or brave. It is a matter of adding value to the business or not.” – Pearl Zhu Reason and logic represent twin pillars that uphold the edifice of contemporary human civilization. These forms of rank abstraction – when…

“Visualization gives you answers to questions you didn’t know you had.” – Ben Schneiderman The visual universe depicts a plethora of sights, imagery, movement, and instruction to the inquisitive human eye. We may observe a demonstration of physical laws and phenomena in the operation of the universe; these variously include the power of gravitation, the…

“If you can’t explain it, you don’t understand it well enough.” – Albert Einstein Crystals of ice – when examined under a microscope – reveal interesting patterns, shapes, formations, and astounding variation in terms of architecture and design. These transient creations of natural processes offer much instruction to inquisitive minds; they also demonstrate the role…

“If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Workflows – essentially sets of action designed to achieve specific outcomes/objectives on a constant/repetitive basis – represent artificial constructs that comprise a variety of operative elements. Modern workflows include the participation of human…

“There’s no use talking about the problem unless you talk about the solution.” – Betty Williams Modern illustrations – in terms of scope, depth, expanse, context, and content – present interesting spaces that can shape myriad forms of (original and derivative) activity. The minds of architects, designers, thinkers, and creators could interact with illustrations at…

“One can choose to go back toward safety or forward toward growth. Growth must be chosen again and again; fear must be overcome again and again.” – Abraham Maslow Human thoughts that entertain the concept of ‘progression‘ can experiment with an interesting set of ideas – ones mediated by fluidity, growth, advancement, sophistication, and momentum.…

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skilful execution. It represents the wise choice of many alternatives.” – William A. The invisible – and arguably, the imperceptible – often operates at multiple levels in processes that comprise the natural world. The winds that ceaselessly…

“The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they’re mutually reinforcing.” – Michael Porter A three-fold construct that comprises people, performance, and profits encases the primary objectives of the modern enterprise. ‘People’ includes employees, stakeholders, consumers, customers, business partners, contractors,…