Category: Customer Service

“If you are not taking care of your customer, your competitor will.” – Bob Hooey Complexity – when managed effectively – empowers the human mind to navigate, develop, and define a variety of layered concepts, theories, constructs, and ideas. The tenets of natural progression imply such activity could result in the construction of multiple tiers…

“Every decision brings with it some good, some bad, some lessons, and some luck. The only thing that’s for sure is that indecision steals many years from many people who wind up wishing they’d just had the courage to leap.” – Doe Zantamata Balance – its myriad meanings, implications, and connotations included – remains a…

“Make good choices today so you do not have regrets tomorrow.” – Anonymous Decisions – when these follow available information, human experience, professional knowledge, contextual inputs, and specific expertise – often narrow the scope for error in outcomes. In line with this, decision makers must embrace good practices, apply the basic tenets of intelligence, stay…

“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe.” – Peter Drucker Points of convergence – involving…

“Great industries are never made from single companies. There is room in space for a lot of winners.” – Jeff Bezos A study of past millennia reveals that tribes and chieftains established political empires of different sizes and interesting dynamics in various landscapes. The timelines of such development exhibit both concurrence and divergence; however, the…

“In order to build a rewarding employee experience, you need to understand what matters most to your people.” – Julie Bevacqua Terrestrial food chains that operate in the biosphere find the species of HomoSapiens positioned at the singular apex. This configuration is a culmination of myriad processes of biological evolution wherein, human beings developed, learned,…

“Give them quality. That is the best kind of advertising.” – Milton Hershey Digital landscapes – and their varied manifestations enabled by the World Wide Web – present unique situations, challenges, promises, and opportunities to commercial operators, sellers, procurers, agents, marketing professionals, design artists, among others. In terms of opportunity, the ubiquitous Internet offers multiple…

“Enthusiasm spells the difference between mediocrity and accomplishment.” – Norman Vincent Peale Workspaces – in modern times – represent a culmination of ideas that hinge on concepts of design, utility, connectivity, ergonomics, and functionality. These spaces have evolved from primitive, crudely fashioned work areas into sophisticated, expansive, well-designed sets of real estate established inside sleek…

“Planning is bringing the future into the present so that you can do something about it now.” – Alan Lakein Research and experimentation indicates structured activity planning holds centrality in modern education, because such activity “bolsters children’s confidence, encourages resilience, promotes learning on how to co-operate within teams, and develop stronger communication skills.” Hence, expressions…

“If everyone is moving forward together, then success takes care of itself.” – Henry Ford Co-ordinated and calibrated efforts that flow from groups of employees, analysts, workers, and associates generate greater impact in terms of outcomes. This assertion echoes in findings that indicate, “Workplace collaboration motivates employees, drives focused activity, and aligns human talent with…