Category: Customer Service

“The most difficult thing is the decision to act, the rest is merely tenacity. The fears are paper tigers. You can do anything you decide to do. You can act to change and control your life; and the procedure, the process is its own reward.” – Amelia Earhart The ingestion of animal proteins helped enhance…

“Networking is an investment in your business. It takes time and when done correctly can yield great results for years to come.” — Diane Helbig Business intelligence, when interpreted and harnessed from the perspective of commercial information, can impart significant boosts in terms of tactical, operational, and strategic thrusts prized by operators of modern trade,…

“One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.” – Arnold H. Glasow Disruptive occurrences, emergency circumstances, situations defined by relentless crises, sudden industrial accidents, Black Swan events – these comprise unfortunate incidents that pose sudden dangers to human civilization, demolish the established order of modern…

“Marketing is really just about sharing your passion.” – Michael Hyatt Competitive markets present an enduring fact of life that defines key aspects of modern technological, commercial, and industrial societies. The elegant binaries of buyer-seller, demand-supply, price-profit, and sales-revenue represent the moving parts of competitive markets. In a bid to thrive in such scenarios, the…

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard Elementary practices in modern commerce find expression in a variety of planes – these include technical, technological, operational, strategic, commercial, and customer service norms, standards, systems, and practices. Servicing the different…

“Brainstorming is the nexus of ideas.” ― Asa Don Brown Pure coincidence and random chance certainly performed a service to humankind at different points in the long history of Homo-Sapiens. The discovery of fire by rubbing flint stones, the charting of new trade routes across high seas, development of barter systems, the discovery of crude…

“Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.” – Tom Peters Modern logistics finds compact definition as “the detailed organization and implementation of…

“As humans, we have evolved to compete; it is in our genes, and we love to watch a competition.” – Peter Diamandis Intense, sustained, and long-term multi-level competition – and competitive strategies, stances, practices – have evolved into a defining motif that distinguishes modern commerce and industrial civilization. Every aspect of commercial competition finds premise…

“A problem well stated is a problem half solved.” – John Dewey Growth, diversification, expansion, and modernization represent key themes that define the nature of contemporary organizations. These themes, when viewed through analysts’ magnification lenses, present images that display a constant ongoing dynamic animated by adverse factors, challenges, problems, fluctuations, disruptions, and negation, among others.…

“Celebrate what you want to see more of.” – Tom Peters The modern workplace is a unique phenomenon – one that operates on a special dynamic underlined by sets of rules, paradigms, mechanisms, practices, systems, and processes. The essential nature of the workplace has evolved over the last few decades, and now presents an interesting…