Category: Customer Service

“If you’re walking down the right path and you’re willing to keep walking, eventually you’ll make progress” – Barack Obama Pyrotechnics, also known as fireworks, comprise a key component of contemporary live entertainment, such as stage shows, sporting events, circus performances, New Year celebrations, and event grand finales. Powered by combinations of human expertise, combustible…

“As you navigate through the rest of your life, be open to collaboration. Other people and other people’s ideas are often better than your own.” – Amy Poehler Academic investigations into the history of technology – and its manifold forms and applications – indicate the occurrence of watershed moments that cast important, often spectacular, effects…

“When you work from home there is no such thing as a holiday.” ― Anthony T. Hincks A study of fossils reveals that diversity, variety, and variations represent defining themes in the ongoing processes of animal and plant evolution. We could attribute such findings to the many impulses, inputs, and factors that continue to inform…

“Quality is the ally of schedule and cost, not their adversary. If we have to sacrifice quality to meet schedule, it’s because we are doing the job wrong from the very beginning.” – James A. Ward Certain schools of thought define profit as a function of, inter alia, efficient work processes, low defect rates in…

An algorithm is like a recipe – Muhammad Waseem Intelligent futurists have often sought to inquire into the world that will gain form and represent aspects of reality in the decades that follow the present day. Some of these individuals hold the opinion “machines with brains are the future” – a stark assertion that connotes…

“Continuous improvement is better than delayed perfection.” – Mark Twain Calibrated additions of engineered attributes comprise one of the core activities that adds economic value to modern manufactured industrial products. Modern processing industries enable such additions, and find representation under the umbrella term of process industries. These find definition as “companies that extract, transport, and…

“Do it or do not. There is no try.” – Yoda Maintenance and repair (processes and systems) are essential for the sustained performance of the complex machinery that dominates the economic landscapes of modern industrial society. The idea of systematic maintenance has gained formal shape – and when mated with digital technologies – creates enormous…

“The thing is – continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they’re mutually reinforcing.” – Michael Porter Specialized modes of communication have come into existence in recent decades to signify large cycles of technical advancements registered by human civilization. These forms of…

“Process mapping teams often get stalled by excessive focus on variation and differences within processes, whereas value stream maps reveal macro-level similarities.”― Karen Martin Information, per se, lends itself to many theories and paradigms that should find viewership in a variety of contexts developed in the modern world. The essence of information remains the same…

“Most people spend more time and energy going around problems than in trying to solve them.” – Henry Ford Ideas and concepts that attend/animate the act of designing or modeling modern business processes must project high levels of flexibility and clarity. This is necessary because said processes represent complex mechanisms (or constructs) that feature multiple…