Category: Customer Service

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” – Benjamin Franklin The calibrated – and intelligent – application of awareness, energy, and effort, when mated with discipline and unity of purpose, results in efficient work processes. In the modern world, such combinations create the cornerstone of concepts known…

“We have to look and ensure that we’re paying attention to what we’re doing, so that we don’t reflexively institute processes and procedures that exclude people without thought” – Sonia Sotomayor Evolution implies natural processes that propel growth and diversification in domains as varied as plant and animal biology, geology, geography, weather systems, the use…

“The word accounting comes from the word accountability. If you are going to be rich, you need to be accountable for your money” – Robert Kiyosaki Chief Financial Officers and Finance Managers understand the need to simplify accounting procedures and processes. Most organizations deal with stringent payment guidelines and with the high turnaround expectations from…

“People respond more positively when ideas, solutions or products are presented in a way that aligns with their thinking preferences.”  – Whole Brain Focused and organized effort, intelligent inputs, expert stewardship, constant assessments, and stellar leadership represent key attributes that help shape and mold modern business processes. In addition, such processes must remain sensitive to…

“Simplicity boils down to two steps: Identify the essential. Eliminate the rest.” – Leo Babauta Aptly defined as the “measurable ability to avoid wasting materials, energy, efforts, and money“, ‘efficiency’ embodies a key, important metric in modern business and commerce. Efficient processes enable businesses to thrive amidst competition, serve customers at higher levels, and bring…

“Supply chain analytics aims to improve operational efficiency and effectiveness by enabling data-driven decisions at strategic, operational, and tactical levels.” – Capgemini Supply chains have etched a prominent presence among the ideas, constructs, tools, and systems that power modern businesses. These ‘chains’ enable businesses to establish productive (and sustained) linkages between suppliers of raw materials,…

“It’s about catching customers in the act, and providing highly relevant and highly contextual information.” – Paul Mauritz Good value stems from a variety of factors; these include creative design, competitive price points, emphatic value propositions, intelligent calibration, and value-added services. Creative (and expressive) design is important because it boosts the optics of product lines,…

“For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough.” – Zig Zaglar Information – in its myriad forms, expressions, stances, and manifestations – plays a crucial, enabling, multi-dimensional role in modern civilization. It seeds and empowers impulses of human thought that seek to ideate, build,…

“Design is everywhere. From the dress you’re wearing to the smartphone you’re holding, its design.”— Samadara Ginige The realm of the virtual, as opposed to the real world, finds its primary premise in binary code. The virtual also interacts with the real through the electronic (constructs and artifacts) such as e-books, email, web browsers, digital…

“Failed plans should not be interpreted as a failed vision. Visions don’t change, they are only refined. Plans rarely stay the same, and are scrapped or adjusted as needed. Be stubborn about the vision, but flexible with your plan.” – John C. Maxwell Acts of melding intent, information, ambition, motivation, and professional expertise can combine…