Category: Customer Service

Delivering exceptional customer service is important for any business, call centers are even more so. However, with thousands of calls coming in for agents, analyzing what practices work best for call centers can be hard to determine. This is where speech analytics comes in.  Speech analytics is a group of technologies that analyze recorded calls…

Providing seamless and consistent customer service across all channels is key to maintaining customer satisfaction and brand loyalty. A quality omnichannel strategy ensures high-quality support on any channel. Here are over 20 best practices to enhance your omnichannel customer service and support strategy. Customеr Management, Engagеmеnt, and Tracking Effective customer management and engagement are crucial…

Building perfect customer service and servicing analytics is a primary interest for any business. While ChatGPT has gained immense popularity, interactive decision trees offer distinct advantages for many business applications.  Decision trees provide a structured and logical approach to problem-solving, allowing businesses to map out potential customer interactions and responses in a clear, visual format. …

Are you looking to enhance your customer interaction strategies? That’s exactly why we’re here. Adopting a digital marketing model that emphasizes genuine interactions is imperative to attract and retain more customers while ensuring their long-term loyalty. In today’s market, businesses need to develop diverse methods for engaging customers across multiple platforms to build loyalty, drive…

Can you imagine what would happen if it was possible to totally change customer care and achieve never seen before business results? Understand how the customer experience is being revolutionized by decision tree based interactive guides resulting in remarkable improvement in satisfaction and loyalty. What Is An Interactive Guide? An interactive guide helps users understand and…

No business can thrive without customers. However, according to the Harvard Business Review, only 14% of marketers truly prioritize their customers.  Companies that do focus on customer-centric strategies are more likely to cultivate customer loyalty, achieve significant growth, and outperform competitors. It is crucial for any business to adapt its approach based on customer feedback…

In the era of customer-centricity, delivering exceptional customer experiences has become the cornerstone of business success. With 9 out of 10 consumers expecting an omnichannel experience, call centers play a vital role in shaping customer perceptions and driving loyalty. According to a study by Forbes, companies with the most effective omnichannel customer strategies retain 89%…

An  interactive decision tree is a visual tool that helps call center agents by mapping out customer interaction pathways. Agents use such trees to guide them through business processes, thus providing a structured approach to resolve issues efficiently and choose the next best action based on the circumstances. In this article, we’ll walk you through…

Yonyx has been chosen as a category leader for decision support software in GetApp’s latest Category Leader report for 2023. Decision Support software facilitates the decision-making process by helping to prioritize objectives, evaluate alternatives and simulate results. Yonyx interactive decision tree platform enables subject matter experts at large Enterprise organizations to create decision trees. Customer…