Category: Customer Service

“To accomplish great things we must first dream, then visualize, then plan… believe… act!” – Alfred A. Montapert Let us look at flowcharts with respect to the visualization of common scenarios. The gift of vision allows the human mind to perceive different attributes such as color, shape, size, texture, and outlines that populate the physical…

“Don’t be afraid to get creative and experiment with your marketing.” – Mike Volpe The different marketing activities of a modern organization often originate in ideas that nurture and bring to life a set of choreographed actions, also known as a campaign proposal. These represent complex stratagems that might include, for instance, an advertising campaign…

“Creativity involves breaking out of established patterns in order to look at things in a different way” – Edward de Bono According to neurosurgeons and medical experts, visual creative thinking denotes the act of thinking taking a physical form. Medical science informs us the human skull represents a wonder of animal anatomy. Also known as…

“Will reality be augmented or virtual or some hybrid of the two? In any case, reality will no longer be the only game in town.” CED KURTZ Modern digital technologies, broadband mobile connectivity, portable devices, and the advancing arc of software design and capabilities have helped human beings envisage a world beyond the immediacy of…

Defined as “the process of maximizing the number of visitors to a particular website by ensuring that the site appears high on the list of results returned by a search engine,” search engine optimization (SEO) has emerged as a force of nature in modern digital enterprises and an SEO audit represents a standard procedure for…

“For every effect there is a root cause. Find and address the root cause rather than try to fix the effect, as there is no end to the latter – Unknown Root cause analysis (RCA) is a remediation process that encases corrective actions undertaken to detect and prevent problems inside a process. RCA represents a…

“Running a project without a work breakdown structure is like going to a strange land without a road map” – J. Phillips Business enterprises hinge on a variety of inputs and factors to sustain operations and gain commercial success. The quality and design of marketing strategies represents one of these factors. In this regard, project…

“Business continuity is becoming a major issue for companies of all sizes. The message is finally getting through; any company that is prepared to risk letting their customers down or gamble with the needs of their employees is going to pay a heavy penalty at some time – we need a comprehensive platform where we…

“In order to build a rewarding employee experience, you need to understand what matters most to your people.” – Julie Bevacqua Manpower management and aligning the aspirations and expectations of human workforces with corporate objectives: these remain key areas of endeavor for professionals of human resources development. These endeavors are necessary to ensure the success…

“The focus of gap analysis should be getting to the other side. If you bend-over to analyze a gap too long, you’ll probably fall into it.”― Ryan Lilly An inquiry into the question ‘what is gap analysis‘ reveals it is a business management technique used to compare two different positions. A business operator that conducts…