Category: Customer Service

“The classroom should be an entrance into the world, not an escape from it”- John Ciardi Not everything in the realm of teaching and classroom study will be fun, but that is not something to be concerned about. Everything in life is not fun either. The quote above sets the tone for why making classroom…

A Good Flowchart is a Simple One “If you’re over-complicating the simple, instead of simplifying the complicated, you’re part of the problem” – Pinterest Seeking solutions and answers to problems is a never ceasing exercise. Flowchart diagrams provide answers to problems, but a good flowchart will do so efficiently, pertinently, and unambiguously. The fact is…

“Once you can understand where the conversation is, who leads, the type of voices and the best place for you to add your voice, you can then start becoming a more active participant” – Mitch Joel, president of Twist Image The main attraction of social media is the instant gratification factor – true for both…

“Building smart processes to streamline the workflow can make the work easier and the results more reliable, which keeps my head above water and my clients happy” – Mark Mason There are times in our professional life when we may feel overburdened and overwhelmed by the number of tasks that need to be accomplished. This…

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” – William A. Foster Making consistent changes for the better is always a good sign in both the personal and professional lives. As per the quote, achieving top…

“You have to teach your algorithm what it can do and what it cannot do because, otherwise, there is a risk that the algorithms will learn the tricks of the old cartels” – Margrethe Vestager In our discussions surrounding flowcharts, we are addressing the use of flowcharts to represent algorithms. Both flowcharts and algorithms are…

“If you don’t like testing your product, most likely your customers will not like to test it either” – Testing Whiz Flowcharts are a commonly used tool in many industries and across businesses, but the software testing industry is still trying to ascertain their use and benefits for testers. We hope to bring some clarity…

“This goes back to technology, so pick a great CRM with job-flow charts” – Tommy Mello Each of us is a customer for some business / company, and in our experience we know that great customer service is usually the difference between staying with a company and leaving it for a competitor. How a business…

“Information is a source of learning. But unless it is organized, processed, and available to the right people in a format for decision making, it is a burden, not a benefit”- William Pollard We are faced with several decisions each day in our life – both personal and professional. There are times when making an…