Category: Customer Service

“Well-designed visuals do more than provide information; they bring order to the conversation” – Dale Ludwig and Greg Owen-Boger While we recognize that written content is super powerful and important, visual content is also an extremely effective and authoritative means to communicate. The human brain is already hardwired to grasp visual content better, and now…

“The function of education is to teach one to think intensively and to think critically. Intelligence plus character – that is the goal of true education” – Martin Luther King, Jr. The essence of education is aptly captured in the quote above, and it is necessary for all involved to find new ways to seek…

“The more elaborate our means of communication, the less we communicate” – Joseph Priestley We completely concur with the thought expressed in the quote above, which is why using a simple yet visual tool to improve communication within teams seems like a great idea. Flowcharts – visual diagrams that map out steps for any process…

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”– H. James Harrington Devised and initiated in 1986, Six Sigma Methodology is an approach driven…

“If you don’t have standardized processes how are you going to provide a consistent way to automate them?” – SupplyChainToday.com Pilfering, inadequate documentation, an unstructured process and more – all together can safely define the purchasing process in both big and small sized companies. The process is further complicated since most companies do not have…

“Companies that model best practices, that model the most upstanding principles, end up as the most profitable. It’s not a trade of profits versus principles” – Philip Zimbardo In the world of business today, remaining competitive is one of the greatest challenges. It takes time and effort to explain a process or help others go…

“Profit is the most global aspect of a business, and it is cross-functional” – Carlos Ghosn Flowcharts are significantly in use to describe processes – varying in complexity. However, even when using a flowchart to illustrate a process where several people, functions, departments or teams are involved, understanding and tracking responsibilities is sometimes a tough…

“Decisions concerning covert actions are not often easily reached”- Pete Hoekstra With the increasing competition and shrinking resources, business owners struggle on several counts and consistently achieving efficiency in the workplace is one such herculean task. It would make sense therefore, to use any resource, tool, or technology to ensure efficiency. Being able to streamline…

“If you can’t describe what you are doing as a process, you don’t know what you’re doing” – W Edwards Deming The quote clearly illustrates why it would be necessary to overcome the challenges of designing a good process flowchart. The quintessence of a process flowchart is to display sequentially the steps / stages of…