Category: Customer Service

“Silo builds walls in people’s minds and creates the barrier in organizations’ hearts.” – Pearl Zhu The progress and evolution of organizational dynamics describe a long arc over the recent decades. Organizations have participated in the development of dynamics, scholars and analysts have studied these phenomena, and remedial action has been designed and implemented at…

“To build a rewarding employee experience, you need to understand what matters most to your people.” – Julie Bevacqua The human resources function has evolved into a sophisticated, multi-pronged domain of operations in modern organizations. The prime objective of this function resides in integrating human talent into the processes and layers of organizations while bookending…

“It’s best to have your tools with you. If you don’t, you’re apt to find something you didn’t expect and get discouraged.” – Stephen King The modern enterprise represents a diversified undertaking, an expression of commercial endeavor, a multi-stage framework for generating profits, and a tool that aids advancement of civilization. Operators of businesses must…

“Courteous treatment will make a customer a walking advertisement.” – James Cash Penney Competition is a complex phenomenon, an evolving idea that exhibits patterns and operates as a primary dynamic in mass markets. Competitive behavior, therefore, defines the many modes of ideation, strategizing, and operations undertaken by brands and businesses in contemporary times. A key…

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams Modern commerce has evolved into a multi-layered, complex, diversified phenomenon – one that operates at multiple levels through collections of practices, protocols, standards, methods, techniques, and stages. In more…

“Stability means respecting precedents.” – Arlen Specter The era of mass production and industrial economies presents significant scope for studying human-designed techniques, systems, sub-systems, and processes. Mass production is a modern phenomenon, a diversified engineered concept that operates in large spaces such as mega-factories and manufacturing facilities. The underlying rationale of mass production resides in…

“Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.” – Norman Schwarzkopf Investments of precious resources – in terms of time, finances, human power, non-monetary inputs, expertise, and know-how – represent a key input when steering outcomes of organized effort in contemporary times. Different…

“High performers deliver more results in any given amount of time compared to the norm.” – Brendan Burchard Human ambition remains a key, defining feature of civilization and its many arenas. Observers maintain that an individual’s ambition encases a certain aspect of the human personality, and it operates as a prime driver in the conception…

“The innovation indicators vary depending on who is doing the measuring, and how they are measuring. It’s contextual.” – Pearl Zhu Perspective presents an interesting, intriguing concept – one that encourages the human mind to explore ideas and focus on subject matter from multiple points of view. Perspective also expands the power of the mind…

“Focus on being productive instead of busy.” – Tim Ferriss Human ability – when paired with practice, intent, and intelligence – generates motive power to the modern concept of productivity. This concept has emerged as an important yardstick in civilizational processes – such as industrial growth, commercial expansion, and the utility of the average employee…