Category: Customer Service

“Intelligence plus character—that is the goal of true education.” – Martin Luther King Jr. The ongoing Covid pandemic has exacted a heavy toll on school-going populations; the stages of the raging virus-induced lockdowns and disruptions have rent asunder the traditional methods, processes, and systems of schooling, learning, and education. Online classes have emerged as the…

“Good mental health is fundamental to overall health and well-being.” – Tedros Adhanom Ghebreyesus Humankind is facing a daunting challenge in the Covid pandemic raging in modern times. Citizens, markets, governments, corporates, the established social order, livelihoods, and national economies – all are straining to cope with the myriad challenges posed by the Wuhan virus.…

“We cannot stop natural disasters, but we can arm ourselves with knowledge: so many lives wouldn’t be lost if there was enough disaster preparedness.” – Petra Nemcova The unforeseen, the unexpected, and the unannounced are frequent visitors in human narratives; these can appear as pleasant interludes, as random events – or in the form of…

“Genius is making complex ideas simple, not making simple ideas complex.” – Albert Einstein Teaching, or imparting education to young minds, is a refined art and a noble pursuit – indeed, a practice that represents a global, ongoing project. This activity has many aspects, one of which hinges on explaining complex concepts to expand the…

“We are all joined in a circle of stories.” – Linda Joy Myers The human mind – to all observers – presents a remarkable biological phenomenon, the site of thought, learning, and intelligence encased in the cranium. It remains a subject of ongoing scientific investigations and has enthralled generations with its power, capabilities, and potential.…

“Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.” – Harold Geneen The modern organization is a creature of evolution, a product of observation and thought-driven experimentation, and an ongoing project of development that thrives on…

“Innovation is the lifeblood of an organization. Knowing how to lead and work with creative people requires knowledge and action that often goes against the typical organizational structure. Protect unusual people from bureaucracy and legalism typical of organizations.” – Max de Pree The team construct remains an enduring concept in the narrative of human civilization.…

“That’s the key to new and good ideas; they come from having a very broad and multidisciplinary range of interests.” — Robin Chase Complexity represents a persistent aspect of modern reality; this phenomenon is woven into most facets and aspects of the material world as we perceive it. Complexity also presents unique challenges that can…

“Think outside the square. Think for yourself, don’t just follow the herd. Think multidisciplinary! Problems by definition, cross many academic disciplines.” — Lucas Remmerswaal Themes, ideas, structures, constructs, and mechanisms often distinguish the moving parts of institutions, organizations, and collectives in the contemporary world. Organizations, more often than not, operate in complex, layered environments that…

“Eventually everything connects – people, ideas, objects. The quality of the connections is the key to quality per se.” – Charles Eames Perspective – or points of view – presents an interesting idea and a tool that allows citizens and individuals to acquire a greater understanding of visual images or situations. As individuals, it would…