When customers have questions or issues, where do they go? They will look for “channels” that will allow them to reach you. Creating a customer self-service channel, you allow customers to resolve their own issues thus saving them from waiting too long for a customer representative to attend to their needs. Furthermore, this deflects the routine transactions freeing your busy staff to deal with more complex matters.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Currently, tech-savvy customers prefer smart search functions through search engines and mobile apps. Thus, they develop the habit of being shown where they should go and the process of getting there.
Customer self-service is driven by the individual’s preference whether it is about buying online or finding what they want to resolve common issues. And, while customers help themselves, they are also filling up your CRM database with analytics thus helping your company grow and improve. Analytics include any pertinent information necessary so you can analyze where your company is at and where it is headed.
Customer self-service is the ultimate solution so customers can take care of their own problems. This prevents you from spending too much effort on common transactions that otherwise customers can deal on their own provided they are given the option.
[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]