How To Create Lasting Impressions On Your Customers

by | Jul 26, 2013 | Customer Self Service

Most people give a lot of attention to first impressions. In fact, there is an old saying which states; “you never have a second chance with first impressions”- which is a good thing. First impressions set the tempo and speed of what will happen. For your business, customer care is better off started on a high note, built upon and completed on a high note.

Related Article: How decision tree driven interactive guides bring smiles to your customer?

However, the question most businesses seem to be asking is how to leave lasting impressions on customers.

The first thing you should do is ensuring that customers receive excellent experiences when they come to you.  Your customer must be treated well, and be able to transfer the positive feeling they receive when they transact with you. Make them think about doing more business with you on their way home, each time.

Related Article: How call center agents use interactive guides instead of call scripts to bring smiles to your customer?

It’s also important for you to learn to make your encounter as personal as possible. A simple “have a nice day” or “good morning” goes a long way.  Moreover, always leave a positive last impression like a follow up call, email or text message to cement your customer relationship.

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