Most people give a lot of attention to first impressions. In fact, there is an old saying which states; “you never have a second chance with first impressions”- which is a good thing. First impressions set the tempo and speed of what will happen. For your business, customer care is better off started on a high note, built upon and completed on a high note.
However, the question most businesses seem to be asking is how to leave lasting impressions on customers.
The first thing you should do is ensuring that customers receive excellent experiences when they come to you. Your customer must be treated well, and be able to transfer the positive feeling they receive when they transact with you. Make them think about doing more business with you on their way home, each time.
It’s also important for you to learn to make your encounter as personal as possible. A simple “have a nice day” or “good morning” goes a long way. Moreover, always leave a positive last impression like a follow up call, email or text message to cement your customer relationship.
Yonyx helps you serve self service information in a way that leaves a lasting impression in your customers.