How to Improve Your Self-Service Support

The e-commerce boom has increased competition businesses face in the market place than ever before. Everyone is offering discounts and free shipping for products leaving only one part up for grabs: customer experience.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Businesses providing an amazing, personalized customer service experience will be the only ones that will win and thrive.

With the rising use of customer self-service (over 72% of customers prefer serving themselves) as a customer experience boosting strategy, the following are some things you can do to improve your self-service support.

The first thing you have to do is boost your search function. Your customers should find it easier to search and find useful information to solve their problems. If you can tune the search results in a way that customers receive precise search results, you’ll be able to boost your self-service support.

The other way to optimize your self-service support is by focusing on the customers’ journey. Auditing your customer engagement journey is the key to knowing where they get stuck when looking for services.

Lastly, always have a solid FAQ strategy for different parts of your website. Making your FAQ’s resourceful will boost your customer experience.

Manually creating the best self-service support, creating useful search functionality and collecting data about your customers is very hard. However, we make all of it easy.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree