Call centre’s are very important parts in any organization. This is in terms of providing quality customer experience to steer growth in the organization. But most of the time this is not realized due to the agents involved. Here are ways to improve call center agent productivity.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Train your agents
Dealing with customers first hand requires enough skills. That may not be the case in most agents as they lack adequate skills. Training your agents in latest ways of manning call centers will equip them fully to handle calls. Therefore increasing their levels of productivity.
Hire competent agents
It is one thing to have agents and another to have competent agents in call centers. Participate in hiring of your call center agents so as to pick the kind of agents you need. Agents who understand the competency required in their duties are best suited for the job.
Motivate your agents
Being a call center agent could be a frustrating job to many. This can lead to a demoralized team in your call center room. Provide your agent with incentives and motivational support that will make them know you understand their frustrations. They in turn will extend the same hand to improve call center agent productivity.
We have a wide range of call center solutions to enhance and improve call center agent productivity via guides, troubleshooting guides, multi media decision trees, product bibles and more.
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