Taking Advantage of Alternative Customer Service through FAQ Software

by | Feb 26, 2014 | Customer Support

FAQ stands for Frequently Asked Questions is one of the most useful methods for customers to have a quick overview of what your products or services do. The FAQ software is a useful alternative to customer service, which will be discussed in the following sections.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

The FAQ software as alternative form of customer service. A lot of things can be learned from the simple Frequently Asked Questions sheet on a website. Often, this is the page that people go to when they want to know how the product or service work without becoming overwhelmed by information.

Customers can learn about the policies of your company including product returns, processing of the payments, their options, other similar products and a lot more. As a business entrepreneur, you should know that you are dealing with customers all the time – in real time.

The FAQ software can work alongside your support staff to improve customer service. A static page for the frequently asked questions is already obsolete – if we’re talking about real customers with real needs and problems.

When a customer has some issues not covered by the static FAQ page, the software already has a comprehensive database as represented by the branching tree. That is, one choice would lead to another set of choices that contains detailed articles, instructions (video or audio) and images.

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Improve Customer Service using Decision Trees

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