All organizations strive to treat their customers well and giving them a good experience. To a few, once a customer leaves that is the end.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
The assumption that our customers are satisfied has misled many organizations and cost them a lot. Not all customers that leave the shop with a smile are happy. Probably they just don’t want to express themselves. This therefore creates a gap between an organization and the customer. But there is still a way to fill the gaps: learning from them.
Learn to read the reactions your customer shows when out of the shop. There can be positive or negative reactions from a number of customers. It is up to you to read their minds and see what to do about them. For instance, if you were a customer how would you react to being delivered the right product but large in size? The reactions clearly give you a message that your customer experience needs to be improved.
Another lesson to learn from customer experience is to never make a guess. A customer has that assumption that you know everything to do with a product or service you are offering. It is ironical that we tend to know more but wait until a customer asks a technical question about a product.
Learning something from how you run your customer experience will play a big role in your organization.
Yonyx will help your business serve the best customer experience through automated customer self service.
