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Keep Focused – Customer Perception Will Remain Reality
We have all heard the phrase – “Perception is Reality”. This phrase aptly describes your relationship with your customer. Their perception is what counts, what drives and what matters. You could be doing everything ‘right’ in your opinion but what trumps is what the customer thinks as being right or most suitable for them. Only…
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Advanced Browser Support – The Quintessential Yonyx Feature
The quintessential feature of Yonyx platforms is advanced browser support. This makes Yonyx’s customer management software compatible with any internet browser or platform. Diversity is key, serving large demographics will cultivate success for any business. This can be attained on the customer support level with advanced browser support. Yonyx IT customer service manuals serve a wide…
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How Decision Nature Architecture Can Solve Any Problem
Decision-tree driven guides can expedite any troubleshoot. But decision nature architecture can help customers identify root causes, solve problems and prevent future occurrences. Here is how decision nature architecture can solve any problem: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry – Decision-nature architecture inserted in to decision-tree…
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Multi Authoring Capability – True Interactive Customer Service
Yonyx AGI Interactive guides feature multi authoring capability and an advanced administrative interface, redefining interactive customer service experience. With these interfaces, a new form of an interactive troubleshooting guide and interactive customer service emerges. Multi-authoring capability has many benefits that are often unaccounted for. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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Ongoing Training is Essential for Customer Service Associates
“Know what your customers want most and what your company does best. Focus on where those two meet” – Kevin Stirtz How you deal with and train your customer service associates will be a direct reflection on the kind of customers you have – happy or disgruntled. Let’s face it customers will never be willing…
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Reducing Average Handle Time With AGI Interactive Guides
Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…
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Exceptional Features of Interactive Customer Service Manuals
Interactive customer service manuals have a wide array of nifty and resourceful features. A Yonyx AGI interactive platform excels above and beyond. With browser support, https security, mobile compatibility and frequent back-ups, these interactive troubleshoot guides have unrivaled efficiency and raise the standard of interactive customer service manuals. Here are some the exceptional features that…
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So What Is Average Handle Time and How Does Yonyx Help?
So what is average handle time? Why is it important? Why does it matter? And most importantly how does Yonyx help? These are some of the questions that travel through the minds of franchises and businesses pitted with these very notions. Average handle time is one of the core elements involving customer support. It is…
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So What is First Call Resolution Rate and How Does Yonyx Help?
So what is a first call resolution rate? Why is it important? How does Yonyx help? These are the same questions that race through the minds of clients who wish to decipher the essence of average handle time. However, first call resolution rates and average handle time are two distinct scenarios and situations. A Yonyx…
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Enhancing Customer Service With Call Center Scripts
Call center scripts can serve as a foundation to customer service prominence. Call center scripts can be the platform to raise CSAT scores and deliver unrivaled customer service. Bring the words of the call center script and enhance customer service interactions. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
