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How to Boost Call Center Agent Productivity during Holidays
Holiday seasons come with a lot of shopping. This also comes with a lot of customer experience dilemmas. To agents this means an increased work load putting his productivity in question. These tips will guide to learn how to boost call agent productivity during challenging times like holidays. Yonyx enables organizations to create decision tree…
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How to Improve First Call Resolution Where It Is Dying
Companies understand first call resolution as the ability of call center agent to solve customer concerns without need for further follow up. This becomes their goal and remains just that. What they fail to understand is what can be done to improve this. Here are facts to help you improve first call resolution even when…
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How to Write a Killer Knowledge Base Article (KB articles)
The main purpose of a knowledge base article is to enlighten a consumer about a product. Therefore eliminating the need for him to contact customer care for help. It is for this reason that when you write these articles that they serve the purpose. Here are tips to help you write killer knowledge base articles.…
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The ‘Edge’ You Need is Customer Trust
Providing great customer service has been long established as the pre-condition for gaining customer loyalty. This credence puts you ahead of competition by ensuring higher profits through long term growth in business. To capture this lead, The ‘Edge’ you Need is Customer Trust. Customers want to know what changes and processes your company has put…
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How to Choose the Best Call Center Software for Your Business
In order to promote customer satisfaction in your company you are considering a call center upgrade. What you have in mind is a software upgrade but you have no idea on how to go about it. Here are tips that will guide you to make the right choice of call center software. Yonyx enables organizations…
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How to Use Social Media to Improve Your Customer Satisfaction Scores
In today’s world everything is operated as though it is at a village level. This is because social media has simplified communication. The business would world should not be left behind if customer satisfaction is what they aim for although driving customer satisfaction with it is a challenge for many. Here are tips on just…
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How Using the Right Call Center Software Is a Win for Companies
Call center are sensitive departments in any company when it comes to dealing with customer support. To be on the safe side it’s vital to that call centers adopt the right software’s. These are the reasons why call center software is important. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Improve CSAT with 5 Success Tips from Yonyx
Improved customer satisfaction is one way towards business success. Therefore it is very important that the score remain the same or goes high. These are five tips to help you improve CSAT in your business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Rate your…
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Why Interactive Troubleshooting With Visual Flow Charts Is Important
In order to pass down information in away that people can easily understand. You need to have an avenue that they can easily identify with visually. Multimedia flow charts are the best option for this because they can describe a process clearer in both words and pictures. Here is why they are important in interactive…
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Losing Customers Despite Best Efforts?
Sure customers are tough and sure you have and are doing everything to keep them. You are content in the thought that your customers are happy, when suddenly a customer leaves. You have no idea what you did wrong since they did not give you a reason before leaving. In quick succession and as abruptly,…
