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How Customer Service Manual Features Make It Interactive
Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas: Yonyx enables organizations to create multi-media flowcharts that provide…
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Interactive Customer Service Experience and Analytics
Interactive customer service would not be as entailed without analytics. Among the plethora of features Yonyx AGI solutions offer, one of the most informative, innovative and thorough features is the capability for analytics integrated in to flow visualization. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This…
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Two Crucial Contact Center Solutions That Solve Productivity
Contact centers are the best place to foster productivity in terms of offering timely solutions in customer care. But attaining it could be an uphill task because you have to depend on call center agent efficiency and consistency. These two factors are not always available therefore you need to explore more on this. There is…
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Automated Support Thrives In Trades
Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of efficiency. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Top 5 Benefits For Using Call Centre Scripts
A positive customer experience will always be a score for any business. Although some choices are frowned upon that does mean they aren’t the best. Call center scripts offer the best benefits and here are five of them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Top 3 Secrets For Escaping From Call Center Script Hell
What can be more frustrating than having to speak to someone in language both of you understand and yet you still sound like you don’t understand each other. That is can simply the case when you find yourself in script hell. As scary as it sound there are still ways to free you and this…
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Smart Ways To Make Customers Love Your Call Script
Customer service is all about making the customers appreciate quality of service. Solving their problems is also part of this service. One part they hate most is having to deal with phone customer service. In understanding this most call centers developed follow through scripts to solve this but nothing changed. The problem was never in…
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Mr. Fixit’s 4 Secrets For Lessening Average Handle Time (AHT)
AHT ( Average Handle Time) is a very important indicator in call centers. It can determine the efficiency by which call center agents are serving customers. Having a long or short Average Handle Time does not translate to successful solution. Its vital to lessen the time but still offer quality, and here is how. Yonyx enables organizations…
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How To Deliver Best Customer Services Via Live Chat
Technology offers a variety of solutions when it comes to customer service. These could be anything from voice based multi-channel customer care to non-voice ones like live chat, email, and social media. Live chat is the most embraced to deliver best customer services and this is how to deliver just that. Yonyx enables organizations to…
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How to Remain Competitive Using only an Installation Manual Software
When a call center company implements an installation manual software, it can reap the following benefits – Reduce the Average Handle Time (AHT) Improves the productivity and consistency of call center agents as well as company processes Enhances First Call Resolution (FCR) Increase CSAT or Customer Satisfaction scores However, apart from these benefits, implementing an…
