When you run a call center business, your goal to success becomes extremely important and this is the same throughout the entire business industry. You need to build your reputation and credibility because these are the two most important factors in achieving success. You can do so by using an interactive user manual.
The interactive user manual has the ability to change how you run your company by improving on various areas, including –
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Call center agents’ productivity
- Consistency of all processes
- CSAT (Customer Satisfaction) score
And, the possibilities are endless if you successfully and efficiently implement an interactive user manual. Not only your customers will thank you for implementing such but your call center agents will appreciate you as well.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
All of the mentioned benefits can help your company achieve success. For instance, the average handle time that an agent spend on each customers will be reduced substantially that he or she will be able to deal with twice as much number of customers without the interactive user manual.
This means to say that if a single call center agent can handle 10 customers at a time this could be doubled or significantly increased because the process of resolution becomes easier and faster.
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