Running a call center business is by no means easy. It requires hard work and effort not only on your part but for your agents as well. Therefore, it is important that you successfully implement an interactive installation bible to help you in the process.
So, what are the reasons why an interactive installation bible would work in a very competitive environment that will keep your company alive among strong competitors?
It helps in reducing your agent’s Average Handle Time (AHT) on each customer that is handled. When the average handle time is reduced your agent can handle more customers in a day’s work. When this happens, there will be no more long waiting time on the part of your customers, which will lead us to the next reason why the interactive installation bible would work.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
It will help improve your CSAT (customer satisfaction) score significantly to build your credibility and reputation. If you have an extremely positive credibility and reputation, customers will flock around you because you can resolve their issues well and right the first time. This means more business for you and for your agents.
It helps build consistency throughout processes within the company. The interactive installation bible can be updated each time an agent resolves an issue even while on the process of resolution. The information will then become available to agents throughout the company.
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