What is considered as the best call center application? It is the interactive computer guide from Yonyx, which can essentially bring a lot of benefits not only to call center business owners but to agents as well. It can do a lot of things especially in making your existing system and call scripts more efficient.
The interactive computer guide can benefit your company in a lot of ways including –
Reducing the average handle time. The interactive computer guide can greatly reduce an agent’s average handle time, which means to say that the time they spend on each customer for the resolution process has been greatly reduced. This will make the waiting time substantially reduced as well.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Improves call center agent productivity. More importantly, when the time spent on each customer is greatly reduced, the agent’s productivity is enhanced in the process considering that he or she will now be able to handle more customers than prior to the implementation of an efficient software.
First call resolution is enhanced. Since the software can pull out all relevant information regarding the customer’s issue or concern, the agent can relay an accurate and efficient walkthrough that will resolve the customer’s concerns. This will also reduce the incidents where a customer has to call your business twice or thrice just to get things resolved.
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