How to Extend Your Customer Experience Through Social Media

Thanks to social media that the world can  truly be perceived as a global village. Business wise it can help extend your customer experience.  Here are three ways to achieve this.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

You can receive feedback from social media using Yonyx self service.
You can receive feedback from social media using Yonyx self service.

Recruit in Relation to Brand Growth

When recruiting make it a company policy that all employees participate in promoting your brand on social media. Giving employees’ power to engage on the companies behalf on social media will develop company values. This also gives them the power to do things their own way. It has an advantage in that not so many companies embrace it.

Start New Things

Join any social media sites for a start. Social media will provide a room to exhibit new services and products. Use it as a platform to showcase your new or existing products. Start pages with aim of promoting your products putting in mind the massive audience. Remember to be patient with the response.

Engage Your Audience

Social media aims at opening communication between you and your audience. Make it a point to chat and update your audience lest they feel left out. Understand it’s not just marketing but interaction with potential customers.

With a self service software, you can easily improve your customer experience via social media. Learn more about our self service solutions by clicking below.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree