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Brand, an Inevitable Reality In Marketing Your Business
As the world has turned into a global village, people are more conscious about choosing a particular brand. The majority of customers recognize brands with just a logo of that company. Whether it’s food, technology, electricity, and any other facility, a brand name is associated with it. The particular names of brands have made it…
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Automated Support Frees Up Company Support Staff
Customers would tend to call customer support for any reason – inquiries, troubleshooting and resolving issues. This does not mean your company has failed in delivering high quality customer service. There is nothing perfect in this world and you should stop thinking you’re giving them flawless service or product. Automated support becomes a weapon that…
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Knowledgebase Access 24/7 Helps Customers with Issues
Today, companies are always looking for ways that they can improve their quality of service as well as customer experience. It basically starts with customer support. Providing customers a comprehensive knowledgebase that they can access 24/7 is one of the ways you can achieve this goal. Yonyx enables organizations to create decision tree driven interactive…
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How to Create a Nonstop Customer Experience Company
Dealing with today’s customer is a huge challenge for most companies. Unlike past customers who had a more or less linear approach to how they purchased products, todays customer is more sophisticated and educated. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. They live…
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3 Simple Steps Your Firm Can Use to Tap Social Customers
The rise of social media is without a doubt, one of the most phenomenal things in business today. Your business can meet and send messages to customers wherever and whenever they are. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Granted, social media makes…
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Revenue Cannot Bound the Customer Service You Want
Whether your business is small or large, there are some points which are shared by both types of businesses. Even if you are running any type of business, it is essential that you satisfy your customers by giving them the best of your available services and your first priority should be providing the best customer…
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Achieving Balance between Customer Support and Engagement
Basically, customer support and engagement must be interconnected entities wherein balanced must be achieved and considered as a total package. If you are a customer support analyst, you must ask yourself relevant questions. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Related…
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Useful Tools to Make Customer Support Better
In order for organizations to provide better and holistic customer experience, the customer support department must not be treated as a separate entity. When the company’s focus is the customers, the quality of customer support may be enhanced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Self Service Information- How to Create Useful FAQ’s for Your Website
All businesses should have an FAQ section as part of their customer self service portal. While it’s so easy to write FAQ’s that look the same as your competition, you stand better customer experience with unique FAQs. This post gives you three ways to enrich your FAQ’s. Yonyx enables organizations to create decision tree driven…
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3 Customer Service Principles that Will Make You Unstoppable
Crafting customer service principles and strategies has been very easy for companies. The difficult part comes on how to execute the strategies. What makes customer services principles different from each other is the way you execute them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
