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Enhancing Customer Support thru Comprehensive Knowledgebase
Knowledge is a very important aspect in running a business. When it comes to customer support, a comprehensive knowledgebase will make a big difference. How it can enhance customer support – you may ask. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Provides customer assistance…
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Five knowledge base mistakes you should never make
Having a knowledge base for your customers is one way to succeed with your customer problems. The few problem solving knowledge bases have brought a positive impact to the business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Success is however, experienced…
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How to create an optimal customer self-service experience
Before customer self-service became popular, customers wasted a lot of their time looking for answers to their inquiries, or complaints. However, with more and more customers reporting poor experience with most company’s customer service departments, self-service is not a choice right now. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Multiple Categories of Customers Can Make Or Break You
The Newbie and returners. This is how most of the organizations categorize the customers. A majority of the companies direct their customer experience, social CRM, creative customer support and in fact, the entire customer service towards these two types of customers. Then what about the other of categories of customers, which even your customer support…
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Improvement Leads to the Optimum Customer Experience
Even if you are sure that your company entails the perfect business model, you must not forget that there is always a room for improvement. You should keep finding ways to improve the overall customer experience, decision tree, social CRM, creative customer support, etc. You must keep on guiding your employees and encouraging them to…
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How Automated Support Changes Customer Experience
As technology continues to advance, the way companies deal with customer support also changes. Things have become automated, which brings us to the resulting customer experience. Because of these changes, companies must keep up in order to stay afloat in a very competitive market. This is where automated support comes in. Yonyx enables organizations to…
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What are the Advantages of Interactive Decision Tree?
Just like the evolution of customer relationship management into social CRM, there is now a new form of customer support – the interactive decision tree. It is a comprehensive knowledgebase that contain data basing on common issues or concerns that customers may have. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Top self-service knowledge base mistakes you must avoid
Your knowledge base determines how successfully you’re able to inform your customers through self-service information. Most businesses however find it challenging and that’s why more and more customers report poor experiences. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. To steer your…
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Understanding the customer journey in optimal self service
Winning businesses focus on the customer journey more than anything else to deliver an overwhelming super, customer experience online. However, many others find the customer journey extremely challenging to grasp thus report poor customer experiences- which accounts for their poor showing in sales. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Great Customer Service, within your bounds
Providing ultimate customer experience with creative customer support is not that easy and there is much more to do while providing great customer service. According to the perception of people, physical departments that are available within your store limit the customer service; however, it is an extremely wrong thinking. The first time any customer visits…
