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Customer Self Service- Unique Value and Benefits to Businesses
Although many companies have employees for inquiries, the deployment of customer self service is increasingly becoming critical for survival. Businesses have discovered their customer service analysts don’t have to keep repeating themselves – while costing them money and poor customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Spread Your Policy and Enhance Your Social CRM
Finally, you have done what a successful business organization craves. You have put all your efforts and have created a new customer service policy, which everyone can now follow. This customer service policy will equally promote customer retention by giving them the best customer experience and social CRM along with creative customer support. Your wisely…
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Returning Customers Should be Given Priority Over Others
A number of companies make a recurring mistake and put all their efforts in pleasing the wrong type of customers; new customers but why do we assume that attracting the new customers is a mistake? Perhaps it is not bad to focus on the new customers but it is also important to understand that the…
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Boost Productivity by Implementing Automated Support
Automated support is often viewed as something that eliminates the personal touch between company and client relationships. However, this only happens when other channels have been cut off, as well. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Channels like social media…
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Automated Support Yields Positive Customer Experience
Delivering excellent service can sometimes be achieved by automated support, which could also yield positive customer experience. The reason behind this is simple – availability. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support is always available provided that detailed knowledgebase is kept updated.…
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Loyal Customers Must be at Priority When Conducting Business
Quite obviously, different customers visit your company or business with different requirements. According to the mindset many organizations, the focus should be on attaining new customers. However, it is an extremely wrong prospect. Regardless of the type of business you are running, you must concentrate on developing a phenomenal customer experience for the returning or…
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Deliverables, Essential of an Optimum Business
What is a deliverable? Where could you find such? These are among a few of those questions which might arise in your mind about this word. Deliverable results in providing good customer experience and creative customer support to customers. Specifically, it is anything which depicts your transactions done and a company can offer it through…
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Automated Support System for Companies to Use
There are trends that people follow and put to good use. A good example is automated support, which is now a rising trend in a tech-savvy world. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. When viewed in companies perspective, automated support…
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Automated Support Provide Convenient Troubleshooting Guide
Whenever we have issues with our transactions or products, we have the tendency to call customer support. But, what if you are given an alternative like automated support, which you can access 24/7? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support is the…
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Getting Easy and Accessible Help from Detailed Knowledgebase
We’ve all come into the digital world and people have become tech-savvy nowadays. People hate to wait when calling customer support department especially when they have issues or problems. How can companies be able to cope up with this seemingly progressing trend? The answer lies in a detailed knowledgebase. Yonyx enables organizations to create multi-media…
