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3 Ways to Improve Customer Experience
Good companies have succeeded due to the customer experience techniques they have adopted. Knowing and understanding your customer’s needs is one way to make it to the list of global companies. Excellence in customer experience does not come easily. Here are great ways to help you improve your customer experience. Related Article: How decision tree…
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How important is Consistency in Providing Customer Support?
Delivering consistent customer support is of utmost importance when you’re running a business. It doesn’t matter whether you’re combining automated support with social CRM – achieving positive customer experience is your goal. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. In order to do this,…
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We still have a lot to cover.
[img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/lottocover.png” width=”” height=”” align=”default”] Apple has scheduled another product event tomorrow – and the blogosphere is brimming with speculation of all that will be announced. We have folks who claim to have “reliable” sources – and those simply regurgitating what others have speculated! I don’t claim to have any direct knowledge, nor direct sources…
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Three Customer Care Tips That Work
Customers always expect to find the best treatment and immediate help from customer care departments. But that is not always the case. Most of them are different. Not all of them will get satisfied with the help they receive when they come to you. Yonyx enables organizations to create decision tree driven interactive guides for…
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3 Best Reasons Why you Must Put Customers First
Photo by Yan Krukau Customers are the most valuable people to a business. They have the power to make you successful or a failure at the end of the financial year. The “Customer is king” phrase should always be on your employee’s tongues. These reasons should get you on your toes when it comes to…
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The Niche of Different Customers in Business
No one is perfect and thus wherever you go, you encounter good as well as bad. There are good and bad customers with whom you have to deal with. With this in mind, most companies gear their social CRM and creative customer support towards both good and bad customers. However, most organizations commit this mistake…
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3 Things that can Improve Overall Customer Experience
Unlike before, customers today have different needs and wants and in order to improve overall customer experience there are several things that are necessary. This includes some changes in how customer support is delivered. Related Article: How decision tree driven interactive guides help improve overall customer experience? What do customers today want? Ease of Access…
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Automated Support Has a Class of its Own
Many businesses utilize different sets of techniques in order to build a loyal client base. One of the techniques used today is called – automated support. This method utilizes a comprehensive database divided into selections or items and structured within an interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
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Winning Customer Service- Focus on Positive Experience
Show me a business without customers and I show you a failure. This saying sounds cliche, but is so true today-so many businesses fail to serve their customers well. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. If you’re one of them, this article…
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How to Win Customer Satisfaction for Less
Whether it’s the bored demeanor of your client service staff or rude behavior on their part, sloppy and poor customer service is disastrous for your business. Research has shown that bad customer service will not only dent your reputation, but it will also devastate your business’ bottom line. Yonyx enables organizations to create decision tree…
