Automated Support Has a Class of its Own

Many businesses utilize different sets of techniques in order to build a loyal client base. One of the techniques used today is called – automated support. This method utilizes a comprehensive database divided into selections or items and structured within an interactive decision tree.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Automated support is in itself a class of its own because unlike social CRM and live support it doesn’t need company representatives in order to provide solutions or guidelines to customers. The detailed decision tree provides articles, images or videos that will give information to customers on common problems that they can actually solve on their own.

The content of the knowledgebase is simplified in terms that the customers will understand. This way they can easily follow the steps necessary for troubleshooting. The decision tree is a simplified but comprehensive process that will exhaust all means necessary for customers to solve whatever problem or issue they have before they will submit a support ticket or call live support. This significantly reduces the influx of customers waiting for a representative to attend to them on the line.

Automated support doesn’t only provide benefits to the company but also to the customers. Minimizing the waiting time and access to the knowledgebase 24/7 are two of the most common benefits that customers can get from it.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree