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The Essence of Writing A Customer Service Policy
The decision tree of your company must be customer-oriented. A company’s future depends on their customer service policy. If you have written your policy efficiently, then your customers will surely get the benefit of your quality customer experience. It might seem a bit difficult to write the policy as one way or the other, the…
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Social Media is Playing a Significant Role in Advertising
One of the major factors which affect the rating of your business is marketing. If many people know the qualities of your products or service, more customers will come to deal with you. With the advancement in technology, lots of ways and places are there for advertising your products. Hoardings, fliers, newspapers, print media, and…
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Excellent Customer Support by not overlooking the Obvious
What makes customer support excellent? It has the ability to provide the needs of customers especially within the era of automation and technology. In our online and interconnected world, it is relatively easy to forget and lose focus on things that really matter in a business. Yonyx enables organizations to create multi-media flowcharts that provide…
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How to Improve Your Self-Service Support
The e-commerce boom has increased competition businesses face in the market place than ever before. Everyone is offering discounts and free shipping for products leaving only one part up for grabs: customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Businesses providing an…
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How important is Customer Support to Business Success?
The reason why businesses survive is because of its customers. Entrepreneurs will run the risk of losing business if it does not provide excellent customer support and service, which lead to dissatisfied and unhappy customers. This has always been the process even before the era of technology. Yonyx enables organizations to create decision tree driven…
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Three Customer Retention Strategies that Work
Many companies find themselves on wars because one has lost its customer to its competitor. This is because of the failure of customer retention strategies that companies come up with and do not end up working. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.…
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Top 5 Tips for Fantastic Customer Care
Great customer care services have resulted to happy and satisfied customers all the time. The challenge comes in when delivering the great customer care services to your important assets, the “customers”. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Here are some of the…
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Efficient Escorting of the Customer Service Pack
Most of us deny the fact that we all need some guidance in different stages of our lives. Especially when you are running a business, you will need an advisor who shall lead you and give you guidance on different notes. According to the views of customer support analysts, the followers walk on the footsteps…
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Different Customers Will Have Different Mindset
For a successful business, being loyal with the new customers, attracting returning customers, attempting to gain their confidence and satisfying them is more worthwhile than anything else. It certainly gives you more profit and business opportunities. However, it is very important to understand the type of customers as well. You must make your staff competent…
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Providing Ease of Access through Automated Support
Ease of access is one of the key ingredients in retaining customers and cultivating loyalty from them. Automated support will be able to deliver this kind of service to customers of today. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Automated support…
