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What Benefits Companies Reap from Better Customer Support?
The key to achieving success for businesses is getting people into their doors, keep them coming back and create a loyal customer-base out of them. In order to do this, a company must be ready to provide better – if not excellent – customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Reinforcing Customer Support with Elaborate Knowledgebase
Customers are bound to face issues from time to time and at times several customers would be facing similar problems. In order to keep customers happy and satisfied, companies tend to provide elaborate knowledgebase to empower them and allow them to fix their own little issues. Yonyx enables organizations to create decision tree driven interactive…
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How to create content for your customer care and support
Customers are very different in the way they view products and services from different enterprises. Key thing is to understand your customers. Here is how you can create content to help a customer out there. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Create…
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Future Became Reality – 10/13/13
Yonyx Release 4.8 [img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/iphone_yonyx.png” width=”250″ height=”” align=”right”] Customer Self Service will never be the same again … On Sunday, October 13th 2013, Yonyx deployed its biggest & boldest release yet. With this release, we expanded access to Yonyx interactive guides from more sources & more devices while enabling tighter integration with other systems. Below…
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Three Practices for Writing Amazing Content for Your Knowledge Base
Creating knowledge base content for your audience can be quite a challenging task. You need to come up with content that will be appreciated and most of all impact new ideas to your readers. Luckily you can fall in the list of best content writers if you observe a few best practices provided. Yonyx enables…
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Two Simple Gateways to the Crust of Quality Customer Service
It is the quality of your customer service and customer experience which can make your company reach the top or can also make you drop significantly, as the relationship with your customers depends on two factors. If your customer service is of intense quality then certainly your customers will love to return to avail your…
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Troubleshooting Made Easy through Automated Support
Automated support is best utilized by companies as a way to filter out petty little issues from complex problems that need attending. When this is the kind of approach that companies use automated support, troubleshooting becomes easy and more convenient for customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Automated Support, Not Just Any Ordinary Technology
When we talk about automated support, we automatically think about technology that will receive the support ticket or customer’s call before being redirected to live customer support. We only think about innovation, machine or software applications that make automated support possible. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Customer Care Tips- How to Make Your Customers Happy
The importance of serving your customers diligently cannot be over emphasized because they literally run your business- they buy from you. Making them happy is the right thing to do. However, not all businesses know how to make customers happy for lack of necessary skills or ideas to invest in it. Luckily, the following ideas…
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How to Optimize Your Knowledge Base for Self Service
Your knowledge base is a strong determinant for how much success you’ll achieve with self-service. However, not many people know how to make their knowledge base tick for their customers. Luckily, you don’t have to struggle getting your knowledge base up to par anymore. This article gives you three things you should do to boost…
