Customer service is one of the most important functions in any organization because it deals with the business’ most valued resource- the customer. While there are virtually millions of heroic customer care responses, your business should systemize your care to the extent; you do not have to jump oceans on a regular basis to keep customers.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Here is what exceptional customer service is about.
Hire the best people- Customers are served by people even when your model is tailored around self-service. You must keep your support staff only to the best talents who can provide useful answers to customers on phone, or through your knowledge base.
Use technology- CRM, social media auditing and management tools can help your customers deliver in multi-channel environments where your customers are. Technology also improves the speed at which you can provide service to customers.
Be serious about QA- Your customer service department needs to evaluate on an ongoing basis how customers perceive them. Whether you listen in on customer service calls, or collect sentiments from your Facebook posts, your business can optimize its customer service to be the best it can be.
Self-service is one of the most effective ways to deliver exceptional customer service– but only when its done right. We can help you with that.
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