Sometimes, it is easy to get lost and forget the essence of having an elaborate knowledgebase. Companies get overwhelmed by newer technologies and emergence of new approaches to customer support such as social CRM.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
An elaborate knowledgebase remains as a solid foundation for businesses and leaders must build this foundation even firmer amidst the introduction of social CRM and other customer channels. Why?
It gives wealth of knowledge to customers without going away from your page and researching about you or your products elsewhere. They will remain in your website and get to know you better by accessing an elaborate knowledgebase, which is not present anywhere else.
Provides a means of troubleshooting especially for customers who are facing some issues. Customers can now access an easy way to diagnose and fix their own problems without having to wait longer for representatives to attend to their needs. This makes your company fast and reliable.
Available 24/7 and updated in order to meet expectations. When customers needed to go, they go – which means they needed a channel where they can find all the information they need 24/7. For instance, the interactive decision tree provides both information and solution to whatever situation customers currently have. They needed this information updated and available 24/7 and your knowledgebase can give them that. They don’t need to call live support unless their problems have escalated.
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