Providing Ease of Access through Automated Support

Ease of access is one of the key ingredients in retaining customers and cultivating loyalty from them. Automated support will be able to deliver this kind of service to customers of today.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Automated support allows customers to diagnose their problems and try to fix them on their own using an interactive decision tree found on your website. Without this type of support, your customer support department will be flooded with petty and simple issues that otherwise would have been resolved through automation.

Automated support provides customers ease of access provided that they have Internet connection and are willing to follow the troubleshooting guideline. It contains comprehensive database, which will help customers find the answers they needed before they submit a support ticket or call a customer representative.

Customers today want to stay in control of things and this is one way of showing that they can control how to resolve issues without being prompted by live support. This way, they can take all the time they needed – whenever necessary – to resolve their own problems. Automated support doesn’t “eliminate” personal touch but merely speeding the delivery of service so customers won’t have to wait for the next available representative to cater to their needs.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree