For a successful business, being loyal with the new customers, attracting returning customers, attempting to gain their confidence and satisfying them is more worthwhile than anything else. It certainly gives you more profit and business opportunities. However, it is very important to understand the type of customers as well. You must make your staff competent enough to provide superlative customer experience, especially social CRM. Your decision tree should also focus on all aspects regarding customer satisfaction.
You must train your employees to deal with different types of customers. Let us discuss three of the major categories in which the customers lie:
*The Customers Responsible Generating the Most Sales
These are indeed the best form of customers as loyalty is their asset and they remain consistent on their commitments. They are responsible for half of your company’s sale or the rock. You must deal fairly with these determined customers and shall provide them ideal customer experience.
*The Opportunity or Discount Customers
This category of customers behaves normally and thinks about their profits. These types of customers or the paper category wait to grab the discount deals and promotional offers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
*The Firm Customers
You can call this class of customers as self-centered or scissors ones as they firmly follow their needs and come to you just for one purpose and one product only. Neither your social CRM nor help desk can motivate these customers to stay loyal with your company.
However, no matter what the class of customers is, you must deal with them patiently and should put efforts in troubleshooting their problems. Moreover, if you need a creative customers support with a customer support analyst, Yonyx is there to help you.
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