No one is perfect and thus wherever you go, you encounter good as well as bad. There are good and bad customers with whom you have to deal with. With this in mind, most companies gear their social CRM and creative customer support towards both good and bad customers. However, most organizations commit this mistake of focusing on only one type. In actuality, your focus should be on both categories.
A business should give these customers full focus and great customer experience. This is due to the reason that these customers, whether good or bad are a source of great profits. You can easily motivate them towards your business with the help of excellent customer service and a capable help desk, which is capable of troubleshooting their problems calmly.
Now, the point is what is the third type of customers? The need-based customer is the significant category which many of the companies neglect. The focus of these customers is to deal with you only when they need no more or no less. They come to view your products and once you fulfill their needs, they hardly exit until a new need arises.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
It is an alarming mistake if you focus your decision tree towards the plans in which all your customer experience and social CRM directs towards the good customers only. Make your company a best place for the good, bad and the returners and get the profits. Find assistance from a creative customer support. Hire the best!
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