Automated Support Provide Convenient Troubleshooting Guide

Whenever we have issues with our transactions or products, we have the tendency to call customer support. But, what if you are given an alternative like automated support, which you can access 24/7?

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Automated support is the rising trend in the digital world nowadays. It allows customers to diagnose and try fixing their own problems before they submit a support ticket or call live support. It offers a comprehensive troubleshooting guide that customers can access anytime and anywhere they want as long as internet connection is available.

This way, customers can still access the database even after regular office hours or during their own break time. Both the company and customers can stay connected in some ways through one channel – the Internet. Automated support brings people an interactive decision tree. Customers will select items basing on the type of problem or situation they are in and they will be prompted by another set of selection that answers or provide solutions to their problems or issues.

At a glance, it will be like a branching tree, which will end as soon as the problem is solved or until it has reached the end of the decision tree – which means that the customer’s problem has escalated. At this point of time, customers will submit a support ticket and will be attended to by live support.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree