We’ve all come into the digital world and people have become tech-savvy nowadays. People hate to wait when calling customer support department especially when they have issues or problems. How can companies be able to cope up with this seemingly progressing trend? The answer lies in a detailed knowledgebase.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
A knowledgebase contains information about common troubleshooting problems or interactive decision tree. The customers will only select items basing on the current situation they are in. From there, they will be taken to different selections, which are actually suggestions or answers to their current selection. It could be videos, articles or images that will help customers visualize the step-by-step set-up.
Customers will appreciate this method more because they will be able to get easy and accessible help without calling live customer support. A detailed knowledgebase is extremely useful not only because it frees up live agents from catering to petty issues but also because customers will be able to learn something in the process. This is the most important aspect in having a detailed database, which you can also use as automated support.
For few non-tech savvy people, this may be laborious and downright annoying but since we’ve come to the age of higher and advancing technology this is actually helpful and beneficial.
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