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Meet the Customer’s Expectations at Your First Priority
The biggest flaw of the companies who do not survive is the failure in satisfying their customers. As a mere truth, each of the customers who comes to deal with your company has some expectations, which the customers want you to fulfill. According to an analysis, these expectations can come from customer experience, which he…
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Achieving Success in Implementing Social CRM in Your Company
If you want to implement a successful social CRM system in your company, there are several things that you might want to consider. Experts see social CRM as an evolved version – not necessarily a new CRM system, so why should you think of it otherwise? Yonyx enables organizations to create multi-media flowcharts that provide…
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Customer Support Promises You Must Live Up To
When we’re talking about customer support, we are looking at ways to connect with our customers such as automated support or social CRM. Automated support is best represented by the interactive decision tree, which caters to the issues and problems of customers without calling live customer support. Yonyx enables organizations to create decision tree driven…
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How to Achieve the Best Social CRM Success
Social media integration in customer relationship management (social CRM) is one of the most popular trends in customer care today. Whilst the adoption is fast rising, not everyone has a firm understanding about it. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. The first…
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Fair Pricing Leads to Strong Customer Relationships
Among many other factors that determine the probability of a company’s success, the price of your business product is yet another considerable phase that helps to retain your revenue and give you profits. There are several aspects, which you should consider before setting the price of your products. Unlike many companies, you must not choose…
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Developing Customized Customer Solutions To Keep Them
When a customer visits your store, he or she does not purchase anything without examining your merchandise properly. This research can sometimes be a threat to the employees and social CRM. Your customer experience might be affected if any of your customer’s research divulges any off-putting side of your product or service. The customers will…
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Understanding What Customers Want through Social CRM
What would you like to give your customers? Are you focused more on quality services or products? Or, are you focused on enhancing overall customer experience more? Both of these things are essential when it comes to running a successful business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience…
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Creative Customer Support, Key to Keeping Customers
You can never say you’re ready to take on customers until you deal with them first hand. Creative customer support is the only way you can keep customers along in conjunction to other company efforts. This allows you to improve not only the overall customer experience but also open opportunities for increased sales later on.…
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Necessity is the mother of Self-Service
If I had a genie that could walk me step by step through why my digital pen was not transferring notes to my Mac, then help fix my spectrometer in the afternoon & top it off with resolving the payment gateway problem with my eCommerce website at night – I’d seriously consider supporting changes to…
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Considering the Most Efficient Customer Support for Outsourcing
Customers play a vital role in the success of a company or business. It is the customer relationship your company maintains which decides whether your business is gaining profit or is losing its revenue. The focal point of a company is to find the ways with which they could attract the customers. An organization solely…
