You can never say you’re ready to take on customers until you deal with them first hand. Creative customer support is the only way you can keep customers along in conjunction to other company efforts. This allows you to improve not only the overall customer experience but also open opportunities for increased sales later on.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The key will always be – prioritize your customers and the rest of the puzzle pieces will fall into their respective places. Social CRM is one of the ways you can deliver creative customer support that can further enhance the resulting customer experience. It is dynamic and streamlined, which allows you to really interact with your customers in real time. Social CRM also allows you to get to know your customers better – what they like and what they think of you.
The key to keeping customers is creative customer support and it can be done in several ways like social CRM or through using interactive decision tree. These two methods allow companies to make full use of available resources thus saving on expenditures and work force. While social CRM caters to the needs of “socially” active customers, the interactive decision tree caters to the need of customers who are having trouble with products and services without having to call customer support.
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