When we’re talking about customer support, we are looking at ways to connect with our customers such as automated support or social CRM. Automated support is best represented by the interactive decision tree, which caters to the issues and problems of customers without calling live customer support.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Social CRM is a way of opening two-way communication with customers, which gives you an idea on what they think about your company, services or products. One way to ensure good customer experience is to live up to their expectations. You should device a plan that allows you to regularly and consistently monitor or keep track of customer support. This way, you will remain updated of their activities especially when you’re using social CRM.
Another promise you must live up to is “listening” to your customers especially when they talk about your product or service and allow them to collaborate with you as you try to address the issues. It is also important that you become transparent during your engagement with customer activities so they may understand how you run your business. This way, customer support becomes more interactive.
Customer support through social CRM or interactive decision tree seeks to lessen the burden on everyone while maintaining deeper relationship with your customers.
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