-
Advantages of Focusing on customer Experience
Having the ability to read what is on your customers mind is one way of succeeding as a business. Good customer experience entails the ability to tell what he/she wants and his reaction and expectation in future. Customer experience is therefore king and almost all employees should have good customer experience. Yonyx enables organizations to…
-
Your First Database Helps Increase Revenue
So you’re going to finally have a database? Welcome to the modern age and with it, an easier way of storing information and improving on old outdated methods. A database is a place where you can store all of your data in one convenient spot. How will this help with things like customer experience, creative…
-
Making Knowledge Base Count for Customer Experience
Currently companies are no longer struggling to recruit agents for their customer care service. Most of the customer care units have turned out not to be very effective. A knowledge base for customers is the solution to all your customers’ problems. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
-
Useful Knowledgebase Your Customers Can Access 24/7
Nobody can please everyone and as a company owner you’re not an exception. There will be occasional complaints from several customers but this does not mean you’re not doing good business. If several customers have similar complaints about your product or service, it is not practical to have them all call customer support. The best…
-
Automated Support, Never Underestimate Analytics
A company that focuses on customer experience and communication engagements must not underestimate the power of analytics. If your customer support is reinforced with automated support, you should regularly evaluate and assess the data collected in the platform. This ensures that the process is not only working but allows room for improvements as well. Yonyx…
-
Automated Support Your Company Can Be Proud Of
If you’re a company owner and has personally supervised the customer support department, have you ever had the experience where customer issues are redundant, repetitive and just plain trivial? How do you eliminate this without compromising on customer support? The answer lies on – automated support. Yonyx enables organizations to create multi-media flowcharts that replace…
-
Effective Customer Service Tips for E-commerce Websites
Web sites that deal with e-commerce need to develop special long lasting bonds with their customers. This is a delicate business that involves a lot technology based interaction it is necessary to have strategies to maintain its customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
-
Two Easy Steps to the Top
The most common aspect of your business that can make or break a relationship with a customer is the quality of your customer service and the customer experience they provide. Very few companies provide a unique good or service, and as such, customers can easily switch between the companies if they are not satisfied with…
-
Training the Customer Service Troops
If you wish for your customers to keep returning to your business, then you need to have creative customer support working towards all aspects that deal with customers. This includes creating a good customer experience, excellent social CRM, and much more. All of this will be for not though, if your staff are not equipped…
-
Top 5 customer myths you should never fall for
In business, just like in religion, there are customer myths that every one wishes to follow. This myths talk about customers in one way or another but they are just believes. This are reason why you shouldn’t fall for these customer myths. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
