-
How to Make Your Customer Smile
Customers should be treated in a very delicate and sensitive manner. The minute they walk out of the door frowning, that is the last time to see them. It’s therefore up to you to make sure you bring them back and ensure they leave smiling everyday. Here are simple charms that could give them a…
-
Customer Support is More Than Just Fixing a Problem
Dealing with service failure in terms of customer support is one of the biggest concerns all companies face. In the customer’s perspective, service failure means unfair treatment and companies have to re-establish trust that was breached in the process. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
-
How to Provide Exceptional Service with Automated Support?
Many companies think that whenever the word “simple” is involved it usually doesn’t mean easy. With automated support, the opposite is true because simple just means as easy a few clicks of the mouse. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
-
How to Reduce Workforce in Customer Support
Many companies are struggling to answer the most fundamental question – how to make sure you’re providing great customer experience? Is it in marketing or is it in as simple as customer support? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Customer…
-
Top Reasons To Get Serious With Customer Self Service
Customer self-service so far has proven to be the most efficient and effective technique for organizations. Currently you walk into any institution and a poster “self service” is hanging from every corner. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Though there are Organizations…
-
Top Three Reasons Why People Love Customer Self Service
Since the introduction of technology in business, customer experience has greatly improved. The fact that customers prefer machine assisted services to human service is prove beyond any reasonable doubt that this is happening. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. These three reasons…
-
Taking control of customer experience in your business
All businesses strive to achieve a positive customer experience for all their clients or work towards achieving just that. Maybe it is because of the saying the customer is the boss or maybe it for the business image. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
-
The Two Sides of Customer Service
While it may seem like customer service is just a method for companies to assist customers with their acquired product or service, it is actually a lot more than that, and even then that is only half of what customer service is all about. It is about the entire customer experience, between the actual purchases…
-
The Many Faces of Customer Service
There is definitely so much more to customer service and providing the ultimate customer experience than many think. Most people believe that customer service amounts to just the physical department found within stores, but they could not any more wrong. Customer service begins when the customer first interacts with your product. That can be due…
-
3 Easy Steps to a Winning CRM Strategy
A lot of companies are eager to start using a CRM program yet tend to forget the cost that it entails. Companies that are cost-cutting on their IT budgets may not be able to implement a CRM system if they do not plan ahead. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
