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Why CRM Should be in Place for Businesses?
It doesn’t matter how big or small your business is. Customer relationship management or CRM systems must be in place to help you achieve the maximum potential of business sales and profitability. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. In today’s…
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Taking Advantage of the CRM Analytics
In today’s sales practices, CRM or customer relationship management has become not only a necessity but a very powerful technology. If you’ve set your CRM system up, you might want to take full advantage of this tool to ensure that the investment was worth every dime. Yonyx enables organizations to create multi-media flowcharts that replace…
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How Your Organization Can Begin Social CRM Engagement
Technology has come with greater business opportunities. Social media for instance, has created easy ways of communication in the business world. But inter- organization completion can weigh too much therefore you need to be one step ahead. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
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Writing Up a New Customer Service Policy
If you desire to have the best customer experience possible, then you need to have an efficient customer service policy written up. While that may seem like a tricky thing to come up with, the actual reality is that you need it in order to have a successful business. Besides, it really is not that…
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Social CRM, Building Relationships and Generating Advocates
When it comes to customer relationships, the evolved social CRM is a proactive approach. Social CRM acknowledges that the customers are the ones holding the reins specifically with buying decisions. Because of this, the company’s future is shaped by the decisions that customers are making. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Enter Social CRM, the Evolution
The standard CRM that many companies have used for decades operates through data and processes. It is not customer-focused but sales-driven. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Enter social CRM – the evolution – which is both a strategy…
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How to Grow Your Online Customer Base
The online medium has enabled business to improve greatly. This current technology has provided business with a medium to reach out to their customers easily. Many people can’t wait to log in to their accounts and see what’s new. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
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The Best Way to Protect Customers from Competitors
The business world is all about competition. Therefore to survive in the tide of this competition you need to develop strategies that will protect your customers. With every business trying hard to lure and maintain customers you may find it hard to keep up. But here are tips just can work for you protect your…
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CRM, More Than Just Technology
It is perfectly alright to think about CRM as your company’s database – containing relevant information. But, what people don’t usually recognize is the fact that it is more than just useful technology. Related Article: How decision tree driven interactive guides bring smiles to your customer? Perhaps, you believe that CRM is nothing more than…
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Three Smart Ways to Improve Customer Loyalty
Do not blame yourself when your customer prefers the vendor next to you. All businesses have their loyal customers who contribute a lot to the growth of their business. They are the people who contribute almost 20% of their total revenue. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
