Do not blame yourself when your customer prefers the vendor next to you. All businesses have their loyal customers who contribute a lot to the growth of their business. They are the people who contribute almost 20% of their total revenue.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
This three tips will ensure your loyal customers stay loyal.
Effective Customer Service
This is the most important strategy used in maintaining customers. Poor customer service will kill your customer loyalty instantly. Customers believe that they are the masters and when they don’t get effective service they walk out on you.
Communicate With Them
Nothing can ever beat the power of communication in business and customer knows this. Take advantage and send them emails alerting them of new products and services. Let them be the fast to sample this products and services. This strategy will not only improve your customer loyalty, but you will also find a way into what they anticipate in future and fix it in time.
Offer Customized Products and Services
Work hard on getting highly customized products and services such that customers will not need to shop anywhere else. When providing cyber services, browsing should not only be your core, offer printing, photocopy and scanning services.
Customer experience management or improvement is the key to improving customer loyalty. Self service improves experience by reducing the number of times your customers have to call your support and instead, consume useful and helpful information about your company. We do this cheaply despite the benefits it has on your business.
Photo credit: http://www.mjengo.com/
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