Useful Knowledgebase Your Customers Can Access 24/7

Nobody can please everyone and as a company owner you’re not an exception. There will be occasional complaints from several customers but this does not mean you’re not doing good business. If several customers have similar complaints about your product or service, it is not practical to have them all call customer support. The best solution is an enriched knowledgebase where customers can follow an interactive guide.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

What can an enriched knowledgebase do for your business?

An enriched knowledgebase can be used in automated support, which allows customers to diagnose and fix their own problems through a series of troubleshooting guide. When customers follow the interactive guide, they will leave “footprints” which you can evaluate and analyze later on.

You will know which information they choose that’s helpful and which information is not. Through this, you can improve or make changes on the data contained in each pathway. In addition, customers can access this knowledgebase or automated support even after office hours. When everything fails, this is the time that they will call live customer support to assist them.

Nonetheless, this frees your customer reps from repetitive and trivial customer issues, which can be easily fixed by a simple but comprehensive interactive guide.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree